Shipping policy

Modugreen Shipping Policy

Last Updated: April 2026

Overview

This Shipping Policy applies to purchases made from websites operated by Modugreen, LLC., a Michigan limited liability company doing business as:

• Modugreen Baby
• Modugreen Kids
• Modugreen Home
• Modugreen Outdoors

Throughout this policy, the terms “we”, “us”, “our”, or “Modugreen” refer to Modugreen, LLC and its affiliated brands.

This policy applies to all websites owned and operated by Modugreen, LLC including but not limited to:

  • modugreenbaby.com
  • modugreenkids.com
  • modugreenhome.com
  • modugreenoutdoors.com
  • modugreen.com

Our goal is to ensure that every order arrives safely, accurately, and within the expected timeframe.

Shipping Coverage Area

We currently ship to addresses within the Continental United States.

At this time, we do not offer shipping to:

  • Alaska
  • Hawaii
  • U.S. territories
  • international destinations

If shipping options expand in the future, this policy will be updated accordingly.

Order Confirmation

After placing your order, you will receive an order confirmation email verifying the details of your purchase.

This confirmation indicates that:

  • your order has been received
  • payment has been processed
  • preparation for fulfillment has begun

If an item is temporarily unavailable or requires extended lead time, we will contact you directly with updated timing and available options.

Order Processing Time

Most orders are processed within 3–5 business days.

Processing includes:

  • order verification
  • preparation for shipment
  • coordination with fulfillment partners

Orders are processed Monday through Friday, excluding major holidays.

Certain products, including large furniture items or specialty products, may require additional preparation time. If additional time is required, we will communicate updated timelines.

Shipment Notification & Tracking

Once your order ships, you will receive a shipment confirmation email that includes tracking information when available.

Tracking information allows you to monitor:

  • shipment progress
  • carrier updates
  • estimated delivery date

For freight shipments, delivery appointments may be scheduled directly by the carrier.

Estimated Delivery Time

Typical delivery time is 7–12 business days from the date your order is placed.

Estimated timeline includes:

Processing Time
• 3–5 business days

Transit Time
• 3–7 business days

Actual delivery times may vary depending on:

  • carrier schedules
  • product type
  • supplier location
  • destination address

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

Shipping Carriers

We partner with reliable national carriers to ensure dependable delivery.

Shipping partners may include:

  • UPS
  • FedEx
  • USPS
  • Professional freight carriers for oversized items

Large or heavy products such as nursery furniture, cribs, dressers, or other furniture items may ship via freight service.

Freight Delivery

Oversized items may require freight delivery service.

Freight shipments may include:

• curbside delivery
• scheduled delivery appointments
• larger delivery windows

White-glove delivery or inside delivery services may be available for certain products. Available delivery options will be shown at checkout when applicable.

Customers are responsible for ensuring that the delivery location is accessible for freight delivery.

Delivery Inspection

For freight deliveries, customers should inspect packages upon arrival.

If visible damage is present:

• note the damage on the delivery receipt
• take photos if possible
• contact our support team promptly

Prompt reporting helps us coordinate replacements or claims with the carrier.

Shipping Delays & Exceptions

While we work to meet all delivery estimates, delays may occasionally occur due to factors outside our control, including:

  • weather conditions
  • carrier delays
  • supply chain disruptions
  • high seasonal demand

If a delay affects your order, we will notify you with updated delivery information.

For custom, special-order, or back-ordered items, we will confirm revised timelines before processing shipment.

Risk of Loss

Once an order has been transferred to the shipping carrier, risk of loss passes to the customer, as permitted under applicable law.

However, if your shipment arrives damaged or defective, please contact us and we will work with you to resolve the issue promptly.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect or incomplete shipping information causes delivery issues or return shipments, additional shipping charges may apply.

Questions About Your Shipment

If you have questions about your order or delivery status, our support team is happy to assist.

Modugreen Customer Support
Phone: 1-888-546-1190
Email: support@modugreen.com

Address: 15324 Mack Avenue, Grosse Pointe Park, MI 48230